Refund Policy

1. General Policy

Due to the digital nature of our products and the immediate access provided upon purchase, all sales are generally final. We do not offer refunds under normal circumstances. By purchasing our services, you acknowledge and agree to this policy.

2. Technical Issues

We may consider refund requests in the following exceptional circumstances:

• The software is completely non-functional and our support team cannot resolve the issue within 7 days
• We are unable to provide the product or service you purchased
• You were charged incorrectly due to a technical error on our part
• You made a duplicate purchase by accident (within 24 hours of the first purchase)

Refund requests for technical issues must be submitted within 7 days of purchase and must include detailed information about the problem and any troubleshooting steps you've attempted.

3. Non-Refundable Situations

We explicitly do NOT offer refunds in the following situations:

• Your account was banned or suspended in the game
• The software was detected by anti-cheat systems
• You changed your mind after purchase
• You didn't like the features or performance
• You experienced hardware or software compatibility issues on your end
• You failed to follow instructions or system requirements
• You violated our Terms of Service
• More than 7 days have passed since your purchase

4. Subscription Cancellations

If you have a recurring subscription, you may cancel at any time. Cancellation will prevent future charges, but you will not receive a refund for the current billing period. Your access will continue until the end of the paid period.

5. Refund Request Process

To request a refund under the exceptional circumstances outlined above:

1. Contact our support team through Discord within 7 days of purchase
2. Provide your transaction ID and purchase email
3. Describe the issue in detail with screenshots or logs if applicable
4. Allow our support team to attempt to resolve the issue
5. If the issue cannot be resolved, we will evaluate your refund request

6. Refund Processing

If your refund is approved, it will be processed within 5-10 business days. Refunds will be issued to the original payment method. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

7. Chargebacks

Filing a chargeback or payment dispute without first contacting our support team will result in immediate termination of your account and permanent ban from our services. We take chargebacks very seriously and will pursue all legal remedies available.

8. Service Updates

We reserve the right to update, modify, or discontinue any aspect of our service at any time. Such changes do not entitle you to a refund. We will make reasonable efforts to notify users of significant changes.

9. Detection and Bans

While we strive to maintain undetected status, no cheat is 100% safe from detection. Using our software always carries risk. We are not responsible for any bans, suspensions, or other consequences that result from using our software. This is explicitly a non-refundable situation.

10. Special Promotions

Products purchased during special promotions, sales, or with discount codes may have additional restrictions and are generally non-refundable unless explicitly stated otherwise at the time of purchase.

11. Account Termination

If we terminate your account for violation of our Terms of Service, you will not be eligible for any refund, regardless of any remaining subscription time.

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the new policy.

13. Contact Information

For any questions about this Refund Policy or to submit a refund request, please contact our support team through our Discord server.